Our policy and rules


Prices are stated for the entire apartment, for one night.

Tourist tax is included in the price, registration and check-out too.

Reservation will be confirmed after receiving prepayment of 30% of the total amount of the reservation.

If the reservation is cancelled for any reason, or the guest does not arrive, the advance payment will not be refunded.

The remaining amount of the total price has to be paid immediately upon arrival and before use of the apartment. This amount guest pays in cash in EUR or KN.


Please, inform us at least half an hour before arriving so that we can meet you in front of the building.


Check-in time is from 2pm till 10pm.

We can sometimes arrange an early check-in so please contact us if you will arrive early and we'll do our best, but without any promises!


When you leave, please ensure the following simple tasks are done:

- take the rubbish out to the bins

- ensure the air-conditioning/heating is set to off

- ensure the boiler is set to off

- run the dishwasher

- contact us a day before about your check-out time

We’ll come to pick up the key, say goodbye and wish you safe trip back home.


Check-out time is not later than 10am.


On departure it would be helpful if you could leave the house clean and tidy when you leave. No need for you to perform a full clean!


Our home has the benefit of air conditioning. Please ensure that all windows and outside doors are closed whilst the AC is running to ensure it operate to maximum efficiency. We recommend a setting of [72F / 22C] which we find keeps the place sufficiently cool.


Our home has a heating system. We recommend a setting of [72F / 22C] which we find keeps the place sufficiently warm.


Bed linen and towels will be on you bed. These towels are provided for use only in the apartment.


We understand that sometimes accidents happen! Should you break anything please let us know immediately - if it's minor we usually won't charge. If it's a larger issue (e.g. the TV screen!) we would like to agree the cost with you before you leave to avoid any issues later. Thank you!


Pets are not allowed in the apartment.


Quiet time is from 10pm till 8am.


Smoking is not allowed in the apartment.


Consumption of alcohol and alcoholic beverages by persons under 18 years of age is prohibited.


The owner is legally bound to register the guests in compliance to local rules and regulations.

At the registration process, guest has to provide valid identification document. In the case that guest refuses to do that, registration will not be possible and therefore the accommodation will not be possible as well. In this case, received prepaid amount will not be returned.